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HYBRID RESI Terms and Conditions

These conditions govern all bookings made with The Hybrid Resi (The Hybrid Residences Ltd.) registered in England under number 13830829 whose registered office is at Ambe House, Commerce Way, Edenbridge, Kent, TN8 6ED. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition, by visiting or using our website you agree to comply with the Site Terms.

1. Summary

This website is operated by Hybrid Resi, as part of The Hybrid Residences Ltd. We are a serviced accommodation providing company with properties across the UK - our mission is to become a leader in offering Sustainable Hospitality.

These Terms and Conditions describe the legal framework under which you agree to participate when placing a booking with The Hybrid Resi – Fulham or one of our Partner Properties.
You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition, by visiting or using our website you agree to comply with our Website Terms and Conditions. In the event of any inconsistency between the Booking Terms and Conditions and the Site Terms and Conditions, the Booking Terms and Conditions prevail.

In brief, you agree to the following Booking Terms and Conditions when you place a booking through The Hybrid Resi:

  • The Hybrid Resi may change, update, or delete the Booking Terms and Conditions without prior notice.
  • You must be over the age of 18 to place a booking.

2. Definitions

Terms and conditions need definitions, so everyone knows what is happening. These are the definitions that apply:

  • The Hybrid Resi/us/we/our: The Hybrid Residences Limited.
  • The Booker/you/your/guest: The person using services provided by The Hybrid Resi.
  • Online: A booking/enquiry made with The Hybrid Resi on www.hybridresi.com.
  • Property: The physical building being provided for your accommodation.
  • Visitors: People visiting the person/people staying in apartments provided by The Hybrid Resi.

3. A brief disclaimer

All the information on this contract is written in good faith, but sometimes things happen, and we can’t always guarantee its completeness and accuracy. We do not accept any liability to you or any third party for any error or omission.
The Hybrid Resi is also not liable for any direct or indirect loss resulting from your use of the information on this contract.

Details about your booking

  • Any booking made Offline will only exist when your payment has been made in full and you’ve received a confirmation from us. Once you have completed your booking and received your confirmation, you enter a contract with The Hybrid Resi on our stated Booking Terms and Conditions, unless otherwise agreed between you and The Hybrid Resi in writing.
    If you make a booking online, you will be taken to a confirmation screen that has a summary of your booking, including your booking reference number and the booking conditions made up of the apartment's payment terms, cancellation policy, and arrival and departure procedure. You will also receive a full confirmation email re-iterating this shortly after making your booking,
  • Restrictions may apply in certain locations including, but not limited to, a minimum night stay and age restrictions; but we’ll tell you about any restrictions at the time of booking (where applicable). We reserve the right to refuse any booking at any time.
  • All guest names and contact telephone numbers are required at the time of booking, including whether guests are adults or minors.
  • Upon check-in, guests are required to show the credit or debit card that was used to pay for the booking and a valid photo ID, such as a passport or driving licence, to go with it.
  • Please check the details and fine print on both your booking confirmation and invoice as soon as you receive them. If you notice something isn’t quite right, or you have a question, please let us know immediately. We can’t accept liability if we aren’t notified of any inaccuracy in your documentation. If there is an error in the confirmation or invoice, we will correct it within 7 days of becoming aware of the error or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.
  • Special requests

  • We want to make your stay with us a special one, so we’ll do everything we can to help guests with special requirements or requests. If you have a special requirement, please let us know when you book (in writing) so we can help you choose the most suitable apartment to meet your needs. We’ll do our best to meet any reasonable
  • Group Bookings

  • Special conditions might apply, and we’ll let you know at the time of booking. Cancellation charges and notice periods may differ from those in Early departures and cancellations section and will be advised at the time of the request.

4. Details about your booking

4.1

Any booking made Offline will only exist when your payment has been made in full and you’ve received a confirmation from us. Once you have completed your booking and received your confirmation, you enter a contract with The Hybrid Resi on our stated Booking Terms and Conditions, unless otherwise agreed between you and The Hybrid Resi in writing.
If you make a booking online, you will be taken to a confirmation screen that has a summary of your booking, including your booking reference number and the booking conditions made up of the apartment's payment terms, cancellation policy, and arrival and departure procedure. You will also receive a full confirmation email re-iterating this shortly after making your booking,

If you have a commission invoice, please submit it to finance@hybridresi.com within 6 months of the departure date. Unfortunately, we will reject Invoices not received within this time.

4.2

Restrictions may apply in certain locations including, but not limited to, a minimum night stay and age restrictions; but we’ll tell you about any restrictions at the time of booking (where applicable). We reserve the right to refuse any booking at any time.

4.3

All guest names and contact telephone numbers are required at the time of booking, including whether guests are adults or minors.

4.4

Upon check-in, guests are required to show the credit or debit card that was used to pay for the booking and a valid photo ID, such as a passport or driving licence, to go with it.

4.5

Please check the details and fine print on both your booking confirmation and invoice as soon as you receive them. If you notice something isn’t quite right, or you have a question, please let us know immediately. We can’t accept liability if we aren’t notified of any inaccuracy in your documentation. If there is an error in the confirmation or invoice, we will correct it within 7 days of becoming aware of the error or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

4.6 Special Requests

We want to make your stay with us a special one, so we’ll do everything we can to help guests with special requirements or requests. If you have a special requirement, please let us know when you book (in writing) so we can help you choose the most suitable apartment to meet your needs. We’ll do our best to meet any reasonable requests, but no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e., any booking which is specified to be conditional on the fulfilment of a particular request.

4.7 Group Bookings

Special conditions might apply, and we’ll let you know at the time of booking. Cancellation charges and notice periods may differ from those in clause 7.3 and will be advised at the time of the request.

5. Payments

5.1 General Payment Terms

Your full payment is required at the time of booking unless otherwise agreed. If your payment doesn't get to us before the required time, we reserve the right to suspend or cancel your booking. Any late payment will result in interest being charged at 4% above the Bank of England's base rate for the period concerned.

All payments should be made in Pounds Sterling by credit or debit card. We don't charge transaction fees on credit or debit card payments.
Your credit card details must match the relevant security checks, and we'll ask you to show the credit/debit card that was used at the time of the booking along with a valid photo ID. We will also accept bank transfers, and these details can be provided upon request. We'll always do our best to return the money, but any accounts that have a credit balance for a year or more will be retained and removed from the account.

If you have a commission invoice, please submit it to finance@hybridresi.com within 6 months of the departure date. Unfortunately, we will reject Invoices not received within this time. Our Online payment policy is displayed on our website at the time of booking on the confirmation page, and it may also be provided in your confirmation email. Secure payment is to be made via credit or debit card on www.hybridresi.com
For corporate bookers with agreed credit terms, payment can be made by a company cheque that is payable to The Hybrid Residences Limited or by bank transfer: (bank details are available on request) at the point of making the booking Online.

5.2 Security Deposits

We know that sometimes things happen. That's what security deposits are for. A security deposit that covers "additional charges "(see clause 15), including breakages, damages, extra cleaning, and further accommodation charges incurred during your stay, maybe taken and you will be advised whether this is payable. We will let you know whether a security deposit is required at the time of booking.

5.3 Payment of additional charges

Valid credit or debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover any potential "additional charges" (see clause 15). If we need to, we will deduct these charges from any security deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. We will send you a written statement of the "additional charges", so you know what you were charged for. If payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.

6. Pricing

Rates are per apartment, not per person and include VAT unless otherwise stated.
Monthly charges will be collected in advance unless 30 days of credit are offered from the check-in date.

7. Changes by the guest

Any requests for changes, extensions, and cancellations must be made in writing, otherwise, you will be liable to pay the full amount of the booking.
We will do our best to make any requested change to the details of your confirmed booking, subject to our applicable cancellation and modification policy. Changes that will amend the arrival date to be later than the original date confirmed will be treated as a cancellation under Clause of Early departures and cancellations below.

7.1 Changes

All changes of date are 'subject to availability. The original booking will be reinstated if any change is rejected. Once in-house, any changes to the departure date that result in a reduction in the length of stay will be subject to a rate change and cancellation and early departure policy.

7.2 Extensions

If you want to extend your stay with us, please give us as much notice as possible so we can facilitate your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card that was used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.

7.3 Early departures and cancellations

The Hybrid Resi reserves the right to treat a postponed arrival, early departure, or reduction in the number of nights or apartments booked as a cancellation. Because of this, apartments may be re-let and cancellation charges depending on the applicable cancellation policy will apply. If a guest doesn't arrive for their booking, it will be treated as a cancellation, and they will not be entitled to any refunds.
Transaction fees are not refundable in the event of a cancellation.
The Hybrid Resi's cancellation policy and corresponding cancellation charges may vary depending upon the rate type selected.
We need a written cancellation 30 days before your departure date.

8. Changes by The Hybrid Resi

We don't expect to have to make any changes to your booking, but sometimes bookings must be changed, cancelled, or errors in information or other details need to be corrected and we reserve the right to do so. If this happens, we will contact you by telephone or email where reasonably possible.
If a change must be made or your booking must be cancelled, we will, if possible, offer you an alternative apartment of a similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, we will refund the price difference.
However, if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund.
You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered, or if you would like a refund.

9. Insurance

Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct, but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments we offer. Our website may link to other websites, and we are not responsible for the data policies, content, or security of those linked websites.
Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. The actual apartment size, floor plan, design, fixtures, furnishings, and facilities might be different. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any available accommodations.

10. Website

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. We recommend that you make sure you have appropriate insurance in place. In addition, we also recommend that you have appropriate travel insurance to cover cancellation and medical expenses.

11. Liability

11.1 Our responsibility for loss or damage suffered by you if you are a consumer

We are responsible for our operated apartments, subject to the following conditions.
We shall only be liable to you for direct damages suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you because of fraud or fraudulent misrepresentation by us.

11.2 Our responsibility for loss or damage suffered by you if you are a business

If you are booking for, as, or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages, and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business's, breach or negligent performance or non-performance of these terms and conditions.
If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking. Neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for:
Any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim.
Any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the accommodation as made available on our website.
The services rendered or the products offered by the supplier or other business partners. Any (direct, indirect, consequential, or punitive) damages, losses or costs suffered, incurred, or paid by you, according to, arising out of or in connection with the use, inability to use or delay of our website; or
Any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses or costs suffered, incurred, or paid by you.
This is whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non- performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike or any other event beyond our control.

12. Your Accommodation

All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home, or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship between landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period, you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.

These conditions constitute an excluded agreement under S(3A) (7)(a) of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). The maximum guest in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded, then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

12.1 Arriving and departing

The arrival and departure policy will be provided at the time of booking and will be stated in the confirmation email. Arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure. The procedure for departure will be confirmed on arrival.

12.2 Check-in

Key collection details will be provided to you via e-mail before your arrival. You must have a valid government recognised photo ID and valid credit card in your name with you on your arrival.

13. Facilities and services

13.1 Cleaning

We provide full weekly housekeeping service for stays of 7 nights or more. We'll tell you which day your cleaning is scheduled for on your arrival. If the apartment is left in an excessively dirty condition, an extra cleaning charge may be incurred. Charges may be made for any damage to the apartment or furnishings.
Weekly full housekeeping includes linen/towel change and additional cleaning will be charged at an additional cost of £50.00 per request 'subject to availability.

13.2 Maintenance

Routine maintenance is carried out regularly by our Management Team; however, we may occasionally need access to your apartment to carry out essential maintenance. We will normally give you 24 hours' notice, except in the event of an emergency (during which we would require immediate access).

13.3 Telephone usage

Where telephones are provided in apartments, guests are responsible for any call charges that they incur during their stay. In some cases, the call charges are provided by a third-party supplier and guests are responsible for setting up an account with the provider directly. Where applicable, information is provided in the guest information folder in the apartment.

13.4 Internet / Wi-Fi access

High-speed WIFI internet is available free of charge throughout every area of the Property. Information about Internet access will be provided at the time of booking and on arrival. Internet access is subject to the Hybrid Resi's acceptable use policy. At peak times, the bandwidth available for connection to the Internet may be under pressure due to the number of people connecting to the internet, both internally and externally. The Hybrid Resi recommends that activities requiring increased bandwidth such as Skype/Teams/Zoom, or Movie/TV streaming are limited.
Support service is available to help guests who are having trouble connecting to the internet. But, if in The Hybrid Resi's opinion, the fault is deemed to be with the guest's equipment, then no support can be provided. Guests must not interfere, move, or disconnect any equipment relating to the provision of Internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing). We reserve the right to pass on any record to the authorities should we be made aware of any such use.
We reserve the right to disconnect a guest at any time without notice if, in our opinion, they breach any of these Booking Terms and Conditions (including exceeding the download limit) or fail to pay for the connection at the agreed rate.

13.5 Security

Guests will be given a pin code/fob/Keys to access the apartment. Additional sets can be provided on request. It is your responsibility to ensure that you are always in possession of a key and that they are returned at the end of your stay.

13.6 Interruption to services

We will always make every effort to ensure that guests enjoy a peaceful and enjoyable stay. However, we cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, water or any damage to telephone, broadband/ internet, and other communications, including disruption or noise caused because of repair, works being carried out in another part of the property. Where we are made aware of such failure or interruption, we will do our best to rectify the services within a reasonable period at our apartments.

13.7 Guest services

Our guest services team is available to make sure your stay is as comfortable and enjoyable as possible. Their contact details and working hours are available on your arrival.

14 Guest responsibility

Guests are expected to comply with any regulations or policies for use of the apartment. These are available on arrival, usually in the Guest Information Folder, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without a refund.

14.1 Smoking

Smoking is not permitted in any apartment or on the property. This includes the use of electronic cigarettes and vapes.

14.2 Pets

Pets are not allowed in any apartment or the Property unless otherwise agreed at the time of booking as a special request.

14.3 Nusaince

Guests are required to behave responsibly, respect the apartment and their fellow guests, and keep noise to a minimum between the hours of 10 pm and 7 am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management Team is called out in response to a nuisance complaint.

14.4 Age restrictions

We want to ensure our guests enjoy a stay free from disturbance, so non-corporate bookings may not be accepted by any paying guests under the age of 18. There will need to be at least one person aged 18 or over staying at the apartments for each booking. Proof of identification and date of birth may be requested on arrival. If this isn't presented on request, then we reserve the right to cancel the booking.

14.5 Visitors

Guests are responsible for their Visitors. Non-residents will not be allowed access to the apartments after 10 pm and we operate a strict no party policy.

14.6 Damage

Guests are required to keep the apartment, furniture, fittings, and effects in the same condition as it was on their arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss, broken items or matters that require general maintenance. Any damage to the apartment will be charged in full. If these are discovered after departure, we will notify you or the booker within 14 days of departure with full details and photographic evidence where possible.

14.7 Cleanliness

We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for any extra or specialist cleaning that is needed to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.

14.8 Lost Property

All your possessions should be removed from the apartment on the date of departure. We will do our best to hold onto any lost items for up to 1 week after your departure date. Email us at info@hybridresi.com for any enquiries relating to lost items.

14.9 Luggage storage

If there are facilities available, we may provide luggage storage at the owner's risk. An additional charge may apply.

15. Additional Charges

As a guide, additional charges include, but are not limited to:

  • Breakages, loss, or damage to the apartment or any of its contents
  • Cleaning or specialist treatment charges where more than routine cleaning is required, or smoking has occurred: £200
  • Inventory and condition reports: £50
  • Storage of luggage
  • Extra bed (inflatable or rollaway £25 per night, cot £10 per night)
  • Other services e.g., dry cleaning, laundry, extra cleaning may be available upon request
  • VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time. For payment of additional charges see clause Payment of additional charges

16. Health and safety

We take the health and safety of all our guests seriously. On arrival, you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment.

17. Quality and feedback

We are committed to providing quality accommodation and regularly conduct audits to make sure that our high standards are maintained at the apartments. We always welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.

18. Complaints

In the unlikely event that you are dissatisfied with any aspect of your accommodation, please notify the apartment manager as soon as possible in the first instance. If you do not allow us to resolve a problem during your stay, this may affect the outcome of any complaint received. We always aim to deliver the best possible experience, but in the unlikely event that you are dissatisfied with our service, please contact us by emailing info@hybridresi.com

19. Privacy

Any information that we collect or properly obtained during the booking process will be carefully processed following our Privacy Policy which is incorporated into these Booking Terms and Conditions.

20. General

We reserve the right to change these Booking Terms and Conditions where needed. If a guest is in breach of any of these Booking Terms and Conditions, we reserve the right to request that they vacate their apartment immediately. These conditions shall be governed by and construed following the laws of England and the Courts of England shall have exclusive jurisdiction concerning any claim, dispute, or difference concerning these conditions and any matter arising from them.

21. Governing Law

These Terms and conditions are governed by and shall be constructed following the Laws of England and under the jurisdiction of the English Courts.